Financial Services & InsuranceComing soon: built and tested

Complaints Handling Tracker

Regulated complaint-handling workbench

Licence price

S$15

One-time licence
Emailed to you after payment

Queue sorted by final-response deadline with clocks (days left, due soon, overdue, on time, responded late)
Configurable deadline rules per product or complaint (ack/final days, calendar or business days, holidays, extended deadline after a holding letter, e.g. 8 weeks / 15 business days)
KPI strip (open, overdue, due soon, vulnerable as filters; upheld rate, total redress)
Lifecycle stepper and actions (acknowledge, investigate, holding letter, save, issue final response, close, refer to ombudsman, reopen, owner, undo)
Root cause & outcome with grouped controllable/external taxonomy and findings
Redress calculator (loss, fees, simple interest, distress bands, goodwill)
Acknowledgement/holding/final response letters from templates with merge fields, editable, copy, letterText output
Final-response validation incl. vulnerable-customer confirmation
Insights (root-cause Pareto, outcome mix, deadline performance by product), audit trail
State round-trips as JSON in the bound column
Tablet drawer and phone cards
15 outputs and niray-complaintshandlingtrackerchange event with syncSelector